┌──────────────────────────────────────┐
│ INTERCOM TERMINAL │
│ v2.1 | Production Ready │
└──────────────────────────────────────┘
Press ⌘K to open palette
[BOOT] Intercom Support OS initialized
[OK] Fin AI Agent online
[OK] Copilot Assist online
[OK] Voice Briefing Engine ready
[OK] Command palette available
FIN_DAEMON ONLINE
┌───────────────────────────┐
│ support.bot::intercom     │
│ status: monitoring        │
│ mode: standby             │
└───────────────────────────┘
Starter commands
Type /help to begin.
▶
Tab to autocomplete · ↑↓ to navigate · Enter to run
┌─ OPERATIONS DASHBOARD
Conversations Handled
1,247
Avg Response Time
2.3s
CSAT Score
94.2%
SLA-Risk Tickets
3
Fin Resolution Rate
72%
Human Agents Online
12/15
└─ All systems nominal
✓ Production ready
INTERCOM TERMINAL v2.1
CPU:34%
MEMORY:2.1GB
UPTIME:847d
AGENTS:12/15
Type /help for commands

Customer support has logs.
Intercom turns them into action.

A terminal-native redesign of Intercom where Fin, Copilot, tickets, workflows, and insights run like an AI support OS.

▶ FIN AGENT DAEMON

AI-Powered Resolution

Fin resolves customer support conversations autonomously. It learns from your knowledge base, escalates complex issues to humans, and continuously improves resolution rates.

✓ Resolves customer conversations in real-time
✓ Escalates complex issues to specialized teams
✓ Learns from human agents and KB articles
✓ Improves resolution rates over time
✓ Provides escalation transparency & reasoning
Resolution Rate
72%
Learning Rate
94/min
┌─ FIN AGENT ACTIVITY LOG (Live)
09:42
[Resolved]TKT-8934
Password reset assistance
09:39
[Escalated]TKT-8931
Complex billing discrepancy
09:35
[Resolved]TKT-8928
Feature walkthrough request
09:31
[Resolved]TKT-8925
API documentation question
09:28
[Learning]TKT-8922
Agent improved Fin knowledge base
└─ Fin activity stream (updates in real-time)
▶ OMNICHANNEL INBOX

Unified Support Messenger

Manage email, chat, messenger, and in-app messages in one terminal-based inbox. Full customer context, unified workflows, real-time collaboration.

✓ All channels in unified inbox
✓ Full customer context available
✓ Real-time team collaboration
✓ Smart triage and assignment
Channels
5+
Avg Response
2.3s
┌─ INTELLIGENT TICKET ROUTING ENGINE
CATEGORY
ROUTE TO
ACCURACY
AVG TIME
TICKETS
Billing
Billing Team
97%
1.2m
28
Technical
Engineering
94%
2.4m
47
General
Fin Agent
72%
3.2m
89
Escalation
Leadership
100%
0.5m
3
└─ Routing performance: 94% satisfaction
✓ All routes operating within SLA
▶ COPILOT ASSISTANT

AI-Powered Response Drafts

Real-time AI suggestions for every customer message. Drafts professional responses, optimizes tone, integrates knowledge base, and learns team voice.

✓ Smart response suggestions
✓ Multi-language support
✓ Brand voice alignment
✓ Time saved per agent
CSAT Lift
+12%
Accuracy
96.8%
┌─ COPILOT DRAFT SUGGESTION
SUGGESTED (Confidence: 96%)
"Hi Sarah,
Thanks for reaching out! I've checked your account and see the issue. I'm reprocessing now—should reflect in 2-5 minutes.
If any issues persist, I'll escalate immediately.
Best regards"
▶ VOICE BRIEFING ENGINE

AI-Powered Voice Briefs

Powered by ElevenLabs. Get context-aware voice briefings before customer interactions. Sentiment analysis, escalation alerts, and personalized talking points delivered as natural speech.

✓ Natural voice synthesis
✓ Real-time context briefings
✓ Sentiment & urgency alerts
✓ 22+ language support
Prep Time
0s
Duration
23s
┌─ ELEVENLABS VOICE BRIEFING ENGINE
$ elevenlabs briefing --workspace=today --voice=ops_manager
Click "Play briefing" to generate voice synthesis
└─ Powered by ElevenLabs Text to Speech
Voice: ops_manager
▶ INSIGHTS & QA

Insights & QA Suite

Track QA scores, sentiment shifts, SLA risks, and emerging support issues in real time.

✓ Real-time QA scoring for every conversation
✓ Sentiment shift detection across topics
✓ Emerging issue alerts and anomaly monitoring
✓ Agent performance benchmarking
✓ Predictive escalation and churn signals
QA Pass Rate
94%
CSAT Trend
+6.2%
Sentiment Alerts
12
Emerging Issues
3
┌─ SUPPORT INTELLIGENCE CONSOLE
LIVE
QA MONITOR
status: active
convo_4821
qa_score: 92
status: good
convo_4818
qa_score: 61
risk: high
convo_4812
qa_score: 88
status: resolved
convo_4809
qa_score: 54
status: escalation
SENTIMENT / ANOMALY ALERTS
[WARN]billing frustration +18%
[ALERT]SLA risk rising in APAC
[INFO]refund queue stable
[OK]Fin quality normal
QA trend
+1.4% last 2m
CSAT trend
+6.2% vs prior window
topic spike detector
refund/chargeback anomaly +8%
└─ SLA-risk: 3 open / 89 assigned / 143 total
[analytics stream stable]
▶ INTEGRATIONS

Works With Your Stack

Native integrations with 100+ platforms. Plug into your existing tools in minutes.

Salesforce
HubSpot
Zendesk
Jira
Slack
Teams
▶ COMMAND CENTER READY

Run support from one
command center.

Built for teams that think in terminals. Fin AI. Voice briefings. Real-time metrics. One OS.

Powered by ElevenLabs voice synthesis | Fin AI engine | Framer Motion
↳ Built for hackers. Designed for teams.